FAQS

HOW CAN I PLACE AN ORDER?

Simply find the product you would want and click the “Add to Cart” button. Then Checkout, Fill in your shipping and billing information and we’ll have your order shipped to you as soon as possible.

 

I HAVE A COUPON CODE WHERE DO I ENTER THE CODE?

Your coupon code can be entered in the shopping cart when you are proceed to the checkout. Once the code is entered you will see the discount for the coupon code automatically applied to the total.

  

WHAT PAYMENT METHODS DO YOU ACCEPT?

To purchase product, you may use Paypal. We will accept pay by prepaid cards in the future.

 

WHEN WILL YOU SHIP MY ORDER AND HOW LONG WILL IT TAKES?

 Check more details at Shipping& Delivery.

 

WHY DO YOU NEED MY INFORMATION?

Please leave your phone number in case we need to speak with you about your order,  we will not sell any of your personal information to others. We use SSL security to ensure all your personal information is encrypted, we do not store your cedit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged.

Check more details at Privacy Policy.

 

DO YOU OFFER A REFUND OR A QUALITY GURANTEE FOR ALL THE PRODUCT BEING SOLD?

Absolutely! We offer 30 Day Warranty on all regular items. If you don’t like the product or find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. Please visit our refund policy page for complete details. 

Check more details at Return & refund.

 

If you have any additional questions that have not been addressed in our FAQs, Please contact us at: customerservice@ykdpet.com