Freeshipping order overs $35
Freeshipping order overs $35
Cart 0

FAQs

  • Return&Refund

-How do I return an item?

To begin the process, please email: info@topcellula.com

 

-How long will you take to process my return?

Our Customer Service Dept, typically processes returns within 3-5 business days.

 

-What is your refund policy?

Our policy lasts 30 days, if 30 days have gone by since the delivery of your order,

Unfortunately we can't offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it, it must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. 

 

  • Shipping&Tracking

-When will I receive my items after I place an order?

The duration depends on the production time and the destination country. Most of our products have a production time which has been stated on the shipping info page, please pay attention to it when you place your order.

For our express shipping, If the package cannot be delivered on time due to war, flood, typhoon, storm, earthquake, severe weather conditions, or any other situation which cannot be foreseen or avoided, the delay will be beyond our control.

 

  • Payment&Secure Ordering

-How to place an order on XXX?

Use the Online shop toolbar to browse available products. To access more information or purchase an item, click on the product image and you will be taken to the item's product detail page. 

To place a product in your Shopping Cart click the ADD TO CART button on the left side of the product detail page. You may view items in your shopping cart, and proceed to checkout, by clicking the cart icon in the upper right-hand corner of the page. You can add products to your shopping cart and edit or delete current items at any time.

Items added to the shopping cart are not removed from until you complete an order. If an item is in your cart and inventory is low, the item may become unavailable between the time you add it to the cart and proceed to checkout. The items will be held temporarily when you reach the payment step in checkout. If you have more than one item in your cart, the rest of the order will be processed and the out of stock item will not ship (you will receive an email notice informing you of the order status). Billing occurs at the time of shipment, so you will not be charged for items that don't ship.

To purchase product, you may use credit<VISA, Master Card, American Express>,certain prepaid cards, or your PayPal account.

Topcellula processes and ships orders on weekdays(Monday through Friday, excluding holidays).

Topcellula ships packages to U.S.